Ask most people about conflict, and they will probably say it is…

Ask most people about conflict, and they will probably say it is…

Ask most people about conflict, and they will probably say it is…

Ask most people about conflict, and they will probably say it

is something to be avoided. But as you read in Chapter 9 of your course text, conflict within an organization is not necessarily a bad thing. In fact, conflict can lead to much-needed change. Of course, if conflict is not successfully managed, it can also be destructive. This week, you read about various processes for managing conflict. For this Discussion, you will apply your knowledge of those processes to a real-life situation.

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Think of a time when conflict has played a positive role in an organization of which you were a part.
Response to the following questions:

-What was the conflict? How was it managed?

-How might it have been better managed?

-How might it have been poorly managed so that it had destructive outcomes? What might some of those outcomes have been?

-What specific communication strategies did people use to create constructive rather than destructive conflict?

-How did that strategy have a positive effect in that organization? Discuss the result