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Question 1 Not yet answered Points out of 3.00 Flag question..

Question 1 Not yet answered Points out of 3.00 Flag questionQuestion text

One of the major shortcomings of organizational charts is that they do not recognize the role of

_____ when they depict authority relationships by placing one box higher than another and define role functions by placing titles in those boxes.

Select one:

a. horizontal communicationb. upward communicationc. downward communicationd. external communication

Question 2

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Chantell, the manager of the claims department in an insurance company, explains her team about the new claim form that the company will use from next month. This scenario is an example of _____. Select one:

a. upward communicationb. downward communicationc. horizontal communicationd. lateral communication

Question 3

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One of the most important policies of Windsor Corp. is to provide opportunities for all based only on the skills required for a job. The company’s human resource policy holds that a coworker must not be judged based on a group to which he or she belongs. Which of the following, if true, will falsify this policy? Select one:

a. Chinese employees, though ethnocentric, are friendly toward coworkers of all cultures.b. Managers do not hire African Americans as they are stereotyped for tardiness.c. Employees do not judge their colleagues based on their ethnicity.d. Top management promotes employees only based on their performance.

Question 4

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A _____is a small number of people with complementary skills who work together for a common purpose. Select one:

a. contextb. credoc. sampled. team

Question 5

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A person is unable to communicate a message to his or her audience due to anoisy environment. The noisy environment is an example of _____. Select one:

a. interferenceb. synergyc. chronemicsd. proxemics

Question 6

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Which of the following is a disadvantage of virtual teams? Select one:

a. Limited market opportunitiesb. Inefficient knowledge transferc. Poor leadershipd. Decreased productivity

Question 7

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Promoting a company’s products, services, and image using a variety of channels in various contexts is one of the career activities that require communication. Select one:

TrueFalse

Question 8

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In successful team environments,shared leadership, which involves more direct and effective communication between management and its internal customers, is common. Select one:

TrueFalse

Question 9

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Read the scenario, and then answer the corresponding question.

Your coworker, Caitlin, sends you an email to let you know that recent updates have been made to the accounts receivable database. As you read Caitlin’s email, you simultaneously listen to your voice mail messages. Then you send a quick reply to Caitlin to let her know you received her email.

Barriers often hinder the communication process. True or False: Listening to voice mail while attempting to read an email is likely to interfere with the communication process.

Select one:

TrueFalse

Question 10

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The inaccuracy of the grapevine has more to do with the message output than with the input. Select one:

TrueFalse