Question 11 Not yet answered Points out of 3.00 Flag question…

Question 11 Not yet answered Points out of 3.00 Flag question…

Question 11 Not yet answered Points out of 3.00 Flag question…

Question 11 Not yet answered Points out of 3.00 Flag questionQuestion text

Andy works at Aerial Corp. He has been working very hard and feels that he deserves a pay hike. He seeks a meeting with his manager, Anna, to ask for a raise. Since Anna is busy preparing for the annual board meeting, Andy decides to postpone the meeting with Anna. In this scenario, which of the following dimensions of context influenced Andy’s interaction with Anna? Select one:

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a. The physical contextb. The social contextc. The chronological contextd. The cultural context

Question 12

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Which of the following is true of face-to-face communication? Select one:

a. It increases the opportunity of processing and remembering a long and complex message.b. It provides fewer opportunities to facilitate feedback and establish a personal focus.c. It includes nonverbal information in addition to that provided in written or oral form.d. It facilitates greater control over a message than written communication.

Question 13

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Zhenyu, a manager at Finertech Inc., needs to inform an employee who reports to him that he was not considered for a promotion. He intends to use a channel of communication that will allow him a great degree of control over his message. In this scenario, which of the following channels of communication should Zhenyu use? Select one:

a. A written channelb. A visual channelc. A nonverbal channeld. A kinesic channel

Question 14

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Which of the following is true of the inductive approach of communicating a message? Select one:

a. It is used when the message is intended to please the audience.b. It is used to discourage audience involvement.c. It is used when the message is routine.d. It is used when the audience needs to be persuaded by the message.

Question 15

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Which of the following is a similarity between a memo and a voice mail? Select one:

a. Both memo and voice mail constitute oral communication.b. Neither a memo nor a voice mail requires a feedback.c. Both memo and voice mail are intended for an external audience.d. Neither a memo nor a voice mail can be used for confirming.

Question 16

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_____ can be disseminated using a variety of media or forms, including memos, letters, emails, instant or text messaging, faxes, press releases, company websites, blogs, blog applications, wikis, and reports. Select one:

a. Oral communicationb. Written communicationc. Kinesic communicationd. Haptic communication

Question 17

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Organizing a message first will ensure that ideas are presented clearly and logically and all vital components are included. Select one:

TrueFalse

Question 18

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The cultural context includes the cultural backgrounds of the people with whom you may be communicating. Select one:

TrueFalse

Question 19

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In the communication process, outlining should be completed prior to writing. Select one:

TrueFalse

Question 20

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The culturalcontextrefers to the nature of relationship between communicators as well as who is present. Select one:

TrueFalse

Question 21

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Which of the following is true of adysphemism? Select one:

a. It makes an idea seem negative or disrespectful.b. It is a kind word substituted for one that may offend.c. It helps build and protect goodwill.d. It is also known as corporate speak.

Question 22

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In order to effectively revise and proofread a document, you should: Select one:

a. avoid using visual enhancements at all times as they clutter the document.b. avoid taking suggestions from others on rewriting the document.c. revise the document until you find new ways to improve it.d. attempt to see things from the audience’s perspective.

Question 23

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Which of the following carries the risk of creating a hostile working environment? Select one:

a. Clichéb. Jargonc. Profanityd. A meme

Question 24

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Martha is writing a letter to a movie producer. She has written a screenplay and wants to share it. Her letter ends with the words “Enclosed please find a copy of the script. Very truly yours, Martha.” In terms of readability, what mistake did Martha make in her letter? Select one:

a. She used clichés.b. She used profanity.c. She used outdated expressions.d. She used very informal words.

Question 25

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In comparison to active voice, passive voice: Select one:

a. reveals the doer of an action.b. subordinates an unpleasant thought.c. reinforces finger-pointing.d. conveys ideas more vividly.

Question 26

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Which of the following statements is true of paragraph lengths? Select one:

a. Paragraphs in business reports are usually shorter than the paragraphs in emails and memos.b. A long first paragraph is more inviting to read than a short first paragraph.c. A long last paragraph enables a writer to emphasize parting thoughts.d. As a general rule, paragraphs should be no longer than eight to ten lines.

Question 27

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Use the spell checker to locate simple keying errors and repeated words in a document. Select one:

TrueFalse

Question 28

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Writing rapidly with intent to rewrite certain portions can be frustrating and can reduce the quality of the finished work. Select one:

TrueFalse

Question 29

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In a document, numerals are typically preferred over bullets unless the sequence of the items in a series is critical. Select one:

TrueFalse

Question 30

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Writing a passage with a readability index appropriate for the audience guarantees the message will be understood. Select one:

TrueFalse