Read textbook, Chapters 8 – 9. Review Chapter 8 Video The…

Read textbook, Chapters 8 – 9. Review Chapter 8 Video The…

Read textbook, Chapters 8 – 9. Review Chapter 8 Video The…

Read textbook, Chapters 8 – 9.

Review Chapter 8 Video The Metropolitan Bakery – Performance Management/Appraisal. Access this video through Media Quizzing in Chapter 8 (Cengage website)

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The video focuses on why engaging the customer is a primary task. This video demonstrates the Importance of clear expectations in relation to scheduling, appearance, responsibilities, customer service.  Getting the work done and keeping the passion represents a balancing act in small business. Consider the important aspects associated with performance appraisals such as why they are necessary and the benefit of providing continuous feedback, in conjunction with a performance appraisal.

Respond to the following:

1.    Why do the owners of the bakery believe performance appraisals may not be as effective as ongoing feedback?

2.    How does the Johari Window discussed in the text relate to the importance of ongoing feedback and problem resolution?    (also see YouTube video of Johari Window under Week 4 – Lessons: Reading & Resources)

Submit your initial response in this Forum by clicking, “Post New Thread.”

Initial response must be at least 250 words.

Check spelling, grammar and usage.

You are required to use the reading and video as sources in your response.

Follow APA guidelines for references and citations.

This is a Forum. Not a essay.