Until this point in the course, most of your reading has focused on..

Until this point in the course, most of your reading has focused on..

Until this point in the course, most of your reading has focused on..

Until this point in the course, most of your reading

has focused on organizations as entities driven by logic and rational thought. However, it is important to remember that these organizations are made up of people who have emotional lives, and that tension can rise between emotion and rationality. In Chapter 11 of your course text, you read about the concepts of emotional labor and emotional work.
Recall the following definitions from your course text:
Emotional labor: Communication that is in some way inauthentic and performed for the benefit of the organization.
Emotional work: Authentic emotions connected to or displayed while at work.
Consider a time in which you had to manage your emotions in order to perform your job.
With these thoughts in mind:

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Response to the following questions:

-What part of your experience was emotional labor? What part was emotional work?

-How did your emotions affect your performance at work that day? How did they affect your relationship with your colleagues?

-What kind of toll did the process of managing those emotions take on you?

-How could you have better managed your emotions? Identify specific strategies you could have used.

-How might emotional labor be connected to stress and burnout?