Which of the following is a guideline for granting claims and…

Which of the following is a guideline for granting claims and…

Which of the following is a guideline for granting claims and requests

for adjustment when your company is at fault?
A. Explain precisely how you have resolved, or plan to resolve, the situation.
B. Start from the assumption that the information the customer provided is incorrect.
C. Avoid taking or assigning personal responsibility for setting matters straight.
D. Imply that the customer is at fault.
E. Specifically assign blame to someone in your organization by name.